Why Go to Mediation? A Smarter Way to Resolve Disputes When a conflict arises — whether in a business relationship, a family matter, or a workplace situation — most people assume their only options are to fight it out in court or simply walk away. But there's a third path that more and more people are discovering: mediation. Mediation is a voluntary, confidential process in which a neutral third party (the mediator) helps the people in a dispute communicate, understand each o